Helping Managers develop the Next Gen’s Social Skills

I have a client who complained about his subordinates because they lacked social abilities. Specifically, they wouldn’t pick up the phone. They didn’t know how.

The manager had built a large network over the span of 15 years or so, starting with a few connections and slowly building from there. His feeling was that if his team couldn’t make phone calls today, they wouldn’t have the network they’d need in the future. It was driving him nuts.

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