3 Keys to Reducing Defensive Reactions to Feedback

Most of us would rather have a root canal (without the Novocain) than give an employee feedback about poor performance, particularly when it relates to a behavior based issue. Yet, we will eagerly discuss or more accurately complain about these issues to colleagues, friends or family. So what stops us from providing feedback to the employee?

Clearly, identifying the performance issue isn’t the roadblock. Ask any group of co-workers or managers what the problem is with an underperforming employee and they usually can name it without hesitation:

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